Job Description:

·         Uphold Catalyst Values: Integrity, Quality, Persistence, A Great Working Environment

·         Responsible for implementing customer orders and providing technical support for efficiently getting Catalyst solutions on-line and optimized. 

·         Design solutions using Catalyst products supported by vendor products.  Research, identify, and design integration of vendor hardware into the solution.  Answer complex Request for Proposal issues regarding trunked and conventional LMR systems, computer networks, telephony, power, HVAC, and other supporting elements.

·         Travel to customer locations for staging, installation support, acceptance testing, and training.

·         Develop and implement processes, documentation, and other tools for efficiently producing Customer Proposals, Staging and Installing orders, and demonstration systems.

·         Develop tools for and provide ongoing support for Catalyst customers.

·         Create customer documentation including installation instructions, help files, manuals, customer-specific databases, and training materials.

·         Provide Technical Support by phone, e-mail, or customer site visits, including helping Catalyst fulfill maintenance contract agreements

·         Team Lead the development and productization of supplementary equipment

·         Develop Catalyst training courses/documentation for end users, including on-line offerings.

·         Assist in developing SOW’s for direct customers and partners, and for Catalyst direct Proposals.

·         Develop, and perform ATP Test Plans for customer projects.

·         Provide, as appropriate, support for internal computers and their users, including hardware and applications maintenance, network administration, as well as hardware & application purchasing.

·         Provide engineering and marketing support including software testing, two-way radio programming, as well as show-system staging, documentation and support.

·         Support Engineering in the development of new Catalyst products/features.  

·         Attend technical meetings (TIA), etc.

·         Provide technical sales support via telephone, email, and in the field for Catalyst products, customer networks, PCs, and radio systems.

·         Support Sales and Marketing in areas such as Trade Journal articles, Web Site articles/features,  PowerPoint presentations, Market initiatives, Interoperability issues, Press releases, etc.

·         Carry technical support pager and provide 24 x 7 support on a rotational basis if necessary.

·         Be generally available to support internal and external customers.

·         Other duties as assigned by the Operations Manager.

Qualifications:

·         Passion to make a difference in an entrepreneurial environment.

·         Ability to successfully complete multiple simultaneous projects.

·         Thorough understanding of Catalyst products, computer hardware, the Windows operating system, and complex networks.

·         Field experience with a diverse group of customers in proposal writing, installation activities, and on-going service support

·         Excellent problem solving skills for both technical and business issues.

·         Excellent oral and written communications skills.

·         Ability to manage difficult customers with implementation problems.

·         Ability to motivate peers, customers, and suppliers.

·         Understanding, and hands-on experience, of complex land mobile radio systems including EDACS, SmartNet/SmartZone, P25, iDen, and LTR.

·         Experience creating help files and manuals using RoboHelp and Microsoft Word

·         Experience providing customer support of computer hardware and software.  Ability to understand customer issues and communicate solutions.

·         Network administration experience (Windows 2000/2003/XP Servers)

·         Must have a desire to understand and learn about appropriate aspects of computers, computer networks, and wireless communication systems.

·         Must be able to work without supervision, independently determine the needs within your area of responsibility, and keep others appropriately informed on the issues and your progress. 

The Company:

·         Catalyst creates, markets, and supports new technology that enhances existing wireless communications systems.  We focus on products that can leverage the personal computer platform to reduce cost and increase the efficiency of network operators and end users.

·         Catalyst is currently selling multiple wireless communications dispatch & interoperability tools, and developing others.  These innovations marry personal computers with land mobile radios and Voice over IP (VoIP) technology to reduce connection costs and enhance radio access.

·         Catalyst is an energetic young company on a fast growth track.  We are looking for highly motivated and talented individuals that want to make a difference.

Catalyst is physically located in Forest, VA.  Our Web site is www.catcomtec.com.