Catalyst provides the expertise and responsiveness you expect from a leading company committed to world-class service. Our support professionals are RoIP communications experts with extensive experience installing and managing our software suite.

Properly implementing your RoIP network can be a daunting task. The operation and reliability of your communications network is our primary concern. We're here to help you manage an effective, easy-to-use solution that meets the toughest demands.

Proven

Catalyst has been delivering the highest quality support and comprehensive technical services since our inception to companies large and small across a broad spectrum of industries. Customers are supported every step of the way, from initial product inquiries through development, and throughout the lifecycle of their solution.

Comprehensive

At Catalyst, we realize that our products are an integral part of your radio communications environment, and our aim is to help you succeed. That is why we provide comprehensive electronic and personal support services 24x7. Whether it’s a basic question or complex product issue, our support services and expert technical analysts are available to effectively address your every need.

Catalyst Administrator Support Program

Catalyst Communications Technologies values our customers and their requirements. In an effort to best meet our customer's expectations and assist them in prospering in today's rapidly changing technology environments, Catalyst provides the Catalyst Administrator Support Program. This Administrator Support Program reflects Catalyst's desire to provide responsive assistance to help our customers realize the full benefits of VoIP Radio communications. The Administrator Support Program is more than a maintenance program; it is your partner in achieving success with advancing communication technologies.

Self Service Support Options

• Catalyst Administrator Installation Support
  Catalyst Voice over IP products are typically provided via pre-loaded and tested Gateway Servers and Remote Client software on compact disks to be installed on your own desktop or laptop personal computers. We provide unlimited free telephone and email support to Administrators during the product warranty period to insure our system is installed and operating correctly. Paid assisted support options are available for issues that are not covered by warranty.
  
  
• Catalyst Website Search Engine
  Search the Catalyst website for answers to your questions using topics and keywords. Our site contains lots of useful information describing how our product works, how customers are using Voice over IP to enhance Land Mobile Radio networks, and useful articles and white papers that address specific issues like security and bandwidth. We also provide our user manuals online for you to view and download. It is constantly updated, expanded, and refined to ensure that you have access to the very latest information.
  
  
• Catalyst Frequently Asked Questions (FAQ's)
  View our online FAQs to review common support questions, issues, and new information for our products. Updated on a regular basis.
  
  
• Catalyst Personal Support
  Your administrator is the primary support resource for troubleshooting or any questions about the operation of our Remote Client software.