Subscription Support Options

• Administrator Assistance for Catalyst Software
  Administrator Assistance beyond the Warranty Period provides support using and configuring the Catalyst licensed software. This responsive assistance is provided via telephone, email, fax, and a password protected portion of our website that provides the administrator quick downloads for the most recent software & documentation updates, answers to frequently asked questions, trouble-shooting and productivity tips. We typically respond to emails within 24 hours of their receipt and telephone calls within four business hours of their receipt. Our telephone service is available between 9am and 4pm Eastern time, except weekends and holidays.
  
  
• Warranty Extension
  Our annual Software Subscription Service extends our warranty beyond the 30 days that is provided as part of our standard product purchase. 
  
  
• Software and Documentation Upgrades
  Software upgrades for "point release" advances that will be in future releases of the licensed Catalyst software. "Point Releases" are advances, fixes and modifications to the software that we make regularly that enhance the basic performance of the software. New capabilities that add, in our opinion, entirely new capabilities to our software are not included in this service but are typically available at a reduced upgrade charge. We notify you when new Catalyst software and documentation upgrades are available for download from the protected portion of Catalyst's website and, optionally upon request, by CDs. Of course, this does not include third party software/hardware upgrades (e.g. operating systems) that are the responsibility of the user.
  
  
• Discounts for Multiple-Site Support
  Administrator support is provided via a designated administrator and/or administrator organization as a single point of contact for the Administrator Support Program. If additional administrators and/or administrator organizations are desired (normally at different geographical locations), these contacts may be added for 50% the price of the initial Administrator Support Program.

Premium Subscription Service Support Options

• 24 X 7 Support
  Every day, all time, know that help from Catalyst is always available. Our premium 24 x 7 x 365 telephone support provides four hour response to your pressing product troubleshooting efforts. We price this based upon the number of Gateways in your network. If you choose, we may also obtain rights to access the Gateways via telephone through access programs such as PC Anywhere.? Since this capability provides access into your network, we limit our liability for unforeseen events on the network.
  
  
• On-Site Services
  Let us install and upgrade you Catalyst Network on site. Our experienced technicians will insure your system is operating correctly and your administrators are trained before we leave. Remote Client use training is also available.
  
  
• Event Based Service
  Need something done that's not covered in our Administrator Assistance Support Program? We can customize a service event or program to meet your unique requirements. Typically this involves follow-up training or installation of expansion or enhancements to your network. Call us!