Customer Driven Support

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Catalyst provides the expertise and responsiveness you expect from a leading company committed to world-class service. Our support professionals are RCoIP communications experts with extensive experience installing and managing our solutions.

Properly implementing a Critical Communications system can be a daunting task. The operation and reliability of your communications network is our primary concern. We're here to help you manage an effective, easy-to-use solution that meets the toughest demands. We offer a variety of options from turn-key installation and ongoing 24/7 support to customer-installed with ongoing support as needed.

Proven

Catalyst has been delivering the highest quality support and comprehensive technical services since our inception to municipalities, agencies, and companies large and small across a broad spectrum of industries. Customers are supported every step of the way, from initial product inquiries through development, and throughout the lifecycle of their solution.

Comprehensive

At Catalyst, we realize that our products are an integral part of your radio communications environment and our aim is to help you succeed. That is why we offer comprehensive electronic and personal support services 24x7. Whether it’s a basic question or complex product issue, our support services and expert technical analysts are available to effectively address your every need.  Catalyst even offers the option to have a technician assigned to you; that person will learn your unique configuration and speed resolution if a problem arises.

Self Service Support Options

For agencies that prefer to install or maintain the system themselves, Catalyst provides helpful support.

Catalyst Administrator Installation Support

Catalyst Voice over IP products are typically provided via pre-loaded and tested Gateway Servers, Consoles, and Remote Client software on compact disks to be installed on your own desktop or laptop personal computers or tablets. Our products include manuals at no additional charge.  We also provide unlimited free telephone and email support to Administrators during the product warranty period to insure our products are operating correctly. Paid assisted support options are available for issues that are not covered by warranty.  Administrator training classes are offered either at the Catalyst manufacturing facility in Forest, VA or at your location.

Catalyst Frequently Asked Questions (FAQ's)

Members can view our online FAQs to review common support questions, issues, and new information for our products.

Product Integrated Help System

All Catalyst product software includes an integrated Help system to provide immediate assistance to your staff.  The system includes graphics and links and operates concurrently with the product so that your staff can grow their understanding at their own speed and get answers quickly.