Desktop Dispatch - Catalyst Communication Technologies

Desktop Dispatch™

Catalyst’s “lite” Backup and Mobile Dispatch solution, Desktop Dispatch™, is a full featured Dispatch solution best applied to supplement existing dispatch operations, provide emergency backup dispatch capabilities, provide a software-based alternative to cumbersome desk set radio stations, and to monitor radio traffic for individuals with radio communications responsibilities. This software client is designed for conservative consumption making it ideal for dispatch from a mobile command vehicle connected to a lower bandwidth connection such as a cellular air-card. It is a compact application that can be rapidly deployed on most any modern Windows PC with IP access and can operate on a small portion of a PC screen.

Similar to IP|Console™ and Propulsion™ dispatch clients from Catalyst, the Desktop Dispatch™ application can communicate with radio gateways dispersed throughout your service area and can be used with a multitude of control stations for P25 and DMR, as well as legacy SmartNet®, EDACS®, LTR, etc. via a wireless connection.   Desktop Dispatch™ also provides basic support of our wireline interfaces for Project 25 (P25) and Digital Mobile Radio (DMR). Catalyst’s Desktop Dispatch™ is fully compatible with Catalyst’s IP|Console™ and Propulsion™, making it ideal for providing dispatch capabilities in a supervisor’s office at a very low cost point. Desktop Dispatch™ uses little PC screen real estate and can operate together with other applications.

Desktop Dispatch™, combined with Catalyst radio gateways, works well as an overlay to existing radio systems to serve as a low cost but reliable independent backup dispatch system. Desktop Dispatch™ also supports advanced capabilities that you would not expect from a low cost solution such as the decoding of Unit IDs and emergency messages as well as options such as simulselect, basic paging, and recording and playback of audio.


  • Monitor dozens of radio systems, talk groups, or channels from a single compact window.
  • Compact user interface. Multitask with other applications.
  • Select and Unselect audio—send audio from unselected channels to a different speaker.
  • Footswitch and Headset Compatible.
  • Group, Individual, and Simulselect transmission—transmit to a single radio or groups of radios on different systems at once.
  • Call logging—logs all calls on all connected systems, with optional recording and playback of logged audio

Deploy radio communications throughout your organization  

A key benefit of Desktop Dispatch™ is its ability to be easily and inexpensively deployed throughout your organization to users who are not primary dispatch operators but can benefit from exposure to radio communications. This exposure can be monitor oriented or can include full communications between a user on a personal computer and a user on a mobile radio.

Desktop Dispatch™ integrates with Catalyst’s advanced RCoIP Gateway technology to improve communications on radio systems compared to legacy analog radio systems. For example, critical messages such as unit ID and Emergency can be displayed on the Desktop Dispatch™ user interface.

For more information on the benefits of Catalyst’s system architecture, click here.

Interoperability and Patch Management

Desktop Dispatch™ can be used to supplement interoperability management. This client can run concurrently with Catalyst’s IntelliLink™ Gateway Dashboard so that a user can place and receive voice calls from the same screen that he uses for basic patch control.

A Complete Solution

Catalyst backs up Desktop Dispatch™ with a full line of accessories including a headset/telephony control unit that allows the dispatcher to use a single headset for radio and telephone, and various headsets, microphones, speakers and foot switches. Catalyst prides itself in industry leading critical communications grade support services, including 24/7 technical support staff and professional installation and training services.

Desktop Dispatch™ uses little PC screen real estate and can operate together with other applications.


IWCE 2022: Standing up a remote dispatch system ‘doesn’t happen overnight’ We moderated a panel on Work From Home Alternatives for Dispatchers – what the pandemic taught us. IWCE's Andy Castillo was present for the action and filed this report.…