August 6, 2018 8:00 am
Written by Christopher McDaniel
Catalyst Dispatch Analytics provides Communications Insights Helpful to First Responder Organizations
Traffic Patterns, call volumes, data analysis and activity insights are tracked by Gateway / Radio Site and across systems
APCO 2018, Las Vegas NV – August 6, 2018
Catalyst Communications Technologies, Inc., a leading developer of Radio Control over IP Dispatch, Interoperability and Incident Command solutions for the mission critical / first responder community, has developed an Analytics Engine for it’s IP|Console™ and Propulsion™ line of Dispatch solutions that provides insights into dispatch operations to aid first responder dispatch centers. This new tool, included in new installations and for customers upgraded as part of their annual maintenance program, delivers a data and graphs package to help Dispatchers and Dispatch Center managers better understand their environment today, and how it evolves over time.
The primary statistical data is call volume over time. Call volume can be tracked for each Gateway on a Catalyst Radio Control over IP system, or for the entire system. (Catalyst Gateways connect to radio resources, either directly to donor/mobile radios or to radio infrastructure through wireline P25 or DMR interfaces). Calls are measured at user defined intervals including calls per minute, calls per 60 minutes, etc. Typically, calls are captured over 24 hours, and each session can be archived for Historical analysis.
The meta data can be applied to chart rendering tools (Like MS Excel® chart tools) which also allow for color and design configurations for different presentations and to simplify the visual understanding of the information provided to the user.
These powerful controls provide simple visual indications for understanding changes in radio traffic over time. As a tool that tracks call volume over time, this information can help Dispatch Centers load balance their work environment, identify resourceful dispatchers, and provide insight for planning additional (or reduced level) resources. These analytics can highlight radio system degradation before failures shut down communications. In addition to the graphic displays provided by the Catalyst Analytics Engine, the meta data can be extracted and applied for custom analysis -percentage change in total call volume by month, for example. Or, calls by hour measured over time (which hour of the day generates the most dispatch traffic). Analytics empower managers with essential information to best re-allocate resources when some Dispatchers are more busy than others.
For more information about Catalyst’s Analytics Engine and how insights into your Dispatch Operations can improve operational performance, contact catalyst at 434-582-6146 or firstname.lastname@example.org.
Catalyst Communications Technologies, Inc. markets Radio Control over IP technology for the Critical Communications Industry and is a force for change in the effort to bring Internet-derived technologies into Critical Communications applications. Catalyst focuses on products that leverage standard Windows®-based computers to reduce cost and increase the efficiency of network operators and end users. Catalyst’s extensive product line significantly enhances modern and legacy dispatch communications systems by seamlessly bridging wireless and wireline communications networks for network-based interoperability.
Contact Catalyst at email@example.com or (434) 582-6146 for additional information.
For editorial information, please contact:
Catalyst Communications Technologies, Inc.
(434) 582-6163 or firstname.lastname@example.org